I Have Been On Hold for 91 Minutes ...

By Donna Ladd Monday, March 3, 2008 11:20 a.m. CST

I'm trying to call Comcast "customer service," and I've now been on hold for 91, er, 92 minutes with them promising to get with me momentarily. Nice.

ID: 117493
Comment: I feel your pain. I gave up after 45 minutes on hold on Friday night. My husband got through on Sunday, was transferred around some, but actually got to a VERY helpful person.
Author: Newt
Date: 2008-03-03T11:29:40-06:00

ID: 117496
Comment: Good luck, one of the few times I have been to their office on Cedars of Lebanon they had 3 customer service reps. taking payments and 58 people in line and 2 of the reps. decided to go on break with all those people in line. Shows how much they care about their customers. I stood in line for over an hour.
Author: BubbaT
Date: 2008-03-03T11:38:49-06:00

ID: 117498
Comment: Sadly, Comcast does not know the meaning of customer service. They are the textbook definition of customer disservice. Their motto is like Despair.com's plaque for Apathy: "If we don't take care of the customer, maybe they'll stop bugging us." Nothing drives me as crazy as bad customer service. I can only hope that I am contributing to make it better. I don't work for Comcast, though. :)
Author: Lady Havoc
Date: 2008-03-03T14:05:02-06:00

ID: 117499
Comment: even more sadly, the Time Warner folks were generally pretty good on the phone, and I always got served quickly when I went down to the office directly. I. Hate. Comcast.
Author: kate
Date: 2008-03-03T14:57:00-06:00

ID: 117500
Comment: Just the bad experience I had getting service to my new house last year, followed by crappy reception and piss poor customer service was enough to push me from Comcast to satellite.
Author: Jeff Lucas
Date: 2008-03-03T15:02:47-06:00

ID: 117501
Comment: Maybe the threat of fines will help with Comcast's customer service issues. They were fined $13K by Montgomery County, MD for not answering at least 90% of calls within 30 seconds.
Author: golden eagle
Date: 2008-03-03T15:31:39-06:00

ID: 117502
Comment: I've heard you can press 2 for the espanol and actually get thru quicker and that person also speaks English.
Author: bill_jackson
Date: 2008-03-03T20:20:01-06:00

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