This is a full, verbatim statement from the City of Jackson:
Mayor Tony T. Yarber, Director of Public Works Kishia Powell and other representatives will hold a public meeting to address water billing concerns on Monday, Nov. 16, at Smith Robertson Museum at 6:30 p.m.
The City of Jackson recently implemented Phase One of its new Customer Care & Billing System (CC&B). The system went live across the City on September 1. The system is currently in the verification process, which allows the city to ensure account accuracy and that all of the new system’s capabilities are fully functional. During this phase, water bills are estimated based on an average of actual consumption from prior billing periods.
As the City of Jackson proceeds with the CC&B, representatives are addressing, and when necessary, correcting issues that arise during the Phase One implementation. Residents may call 601-960-2000 if they have questions about their bills. Residents are encouraged to attend the public meeting on Nov. 16 for more information about the new billing system.
Key benefits of the new CC&B include increased efficiency of meter reading and water billing, eventual elimination of the need for estimated bills, and a reduced need for personnel to enter property. The system will also be able to track usage patterns, allowing the city to potentially detect leaks on a property through abnormal usage patterns.